About this Lunch & Learn
The purpose of this Lunch and Learn training resource is to review and remind the course participants of how customer service skills can be applied in a practice setting. Why is customer service important? The resource looks at tools to help your service to your patients including listening, staying focussed, empathising and neutralising your emotions.
It is interactive, and the more times issues that are particular to your own practice are discussed, the more useful it will be.
Certificates of attendance are provided as part of the package, and don’t forget to log your learning points & reflections as part of your CPD. CQC are particularly keen to see any evidence of your learning and how you apply it.
You can access the files of any purchased package as often as you like from your Wessex LMCs account. We routinely maintain packages to keep them up-to-date. We recommend, therefore, that you don’t save your own versions, as these will not be updated automatically.
We welcome any feedback from you and your staff when you have run any of our Lunch and Learn training resources.
Please note: Paying via credit or debit card will permit immediate access. If paying via BACS, access will be granted once payment is received.
Dorset Integrated Urgent Care Service (DIUCS) members are entitled to free access from your training budget. Please select the BACS option when purchasing, then forward the payment confirmation email you receive to lead@wessexlmcs.org.uk who will provide you with access.
| Category | Price |
| Non-members | £83.33 |
| BSW ICB | £41.67 |
| Dorset ICB | £41.67 |
| Hampshire and Isle of Wight ICB | £41.67 |
| BaNES ICB Locality | £41.67 |
| Channel Islands ICB | £41.67 |
| Locum Member | £41.67 |